Privacy Policy

VAULTPAC LLC (“VaultPac”, “we”, “us”) is a limited liability company based in Chicago, Illinois, and is the business responsible for this site and everything on it. Our transportation service — chauffeured vehicles, airport transfers and hourly hire — is booked at transportation.getvaultpac.com. This policy covers that service and our luggage services, and applies to getvaultpac.com and its subdomains and to the messages we send you about work you have asked us to do.

VaultExec is a service marketing name operated by VAULTPAC LLC. It is not a separate legal entity and not a registered DBA. Where you see that name, the business responsible for the service, for these messages and for your data is VAULTPAC LLC.

When you request transportation or luggage service, we collect:

• Your contact details — name, email address and mobile number, and the name and mobile number of the passenger when you book for somebody else.
• Your journey — pickup, destination and any stops, the date and time, the number of travellers and bags, your flight details when you give them, and any notes you write for the driver.
• Your messaging choice — whether you agreed to receive text messages, the exact wording you were shown, the page you were on, and when you decided. See “SMS opt-in data” below.
• How you reached us — the page you arrived from and any campaign parameters in the link you followed.

We do not ask for card details on this site. When payment is needed we send you a link to a payment page hosted by Stripe, and the card number is never seen by VaultPac.

To quote, arrange and carry out the work you asked for: pricing the journey, assigning a vehicle and driver, tracking the flight you gave us, and telling you and the driver what is happening. We also keep records of the work for accounting and for answering questions about a past booking.

We do not use your information to build advertising profiles, and we do not run advertising on this site.

Agreeing to texts is optional and is never required to make a booking. If you agree, we may text you about your booking, your transportation, your pickup, and customer-support requests you make. Message frequency varies — most bookings produce a small number of messages around the time of travel. Message and data rates may apply.

Mobile information, including phone numbers, and SMS opt-in and consent records will not be sold, shared, or provided to third parties or affiliates for marketing or promotional purposes.

When you tick the consent box we record your decision, the exact wording you were shown, the page you were on, the time our server received it, your mobile number in standard international format, and the booking reference it was given with. We keep that record so we can show what you agreed to, and so we can stop messaging you when you ask us to.

You can withdraw consent at any time by replying STOP to any message, and you can reply HELP for help. Full details are in our SMS Terms.

We use a small number of service providers to do the work: a messaging provider to deliver texts, an email provider to deliver email, a maps provider to work out routes and distances, and a payment provider to take payment when it is due. We also use qualified affiliated or subcontracted transportation and logistics providers to perform all or part of a journey. They receive what the job itself requires — the pickup, the destination, the time, the number of travellers and bags, and your flight details where you gave them.

Contact with you on the day is handled by our office. A driver who needs to reach you — a pickup they cannot find, a flight that has moved — contacts VaultPac, and VaultPac contacts you. Any text message you receive from us is sent by our office, never by a driver or an affiliate.

Each of these acts on our instructions for that purpose only. None of them receives your information for their own marketing, and none of them receives your SMS opt-in data for marketing. We may also disclose information where the law requires it.

We keep booking records for as long as we need them for accounting and for answering questions about past work. Consent and opt-out records are kept for as long as we may need to show what you agreed to, which is normally longer than the booking itself — an opt-out in particular has to outlive everything else, because it is what stops us contacting you.

You can ask us what we hold about you, ask us to correct it, or ask us to delete it, by emailing hello@getvaultpac.com. Deleting a booking record may not be possible where we are required to keep it, and we will keep an opt-out record even if you ask us to delete everything else, because forgetting that you opted out would mean messaging you again.

VAULTPAC LLC, Chicago, Illinois.
Email: hello@getvaultpac.com
Phone: (312) 584-2701